Contact information

At 2KEYS Clothing, we are committed to providing reliable customer support and assisting with any questions regarding orders, products, shipping, exchanges, or general enquiries.

Contact Information

You can contact us through the following channels:

Instagram: @2keys.clothing
TikTok: @2keys.clothing
Email: 2keys.shopify@gmail.com

Response Times

We aim to respond to all enquiries within 24–48 business hours. During periods of high demand, product launches, holidays, or promotional events, response times may be longer.

Please avoid sending multiple messages regarding the same enquiry, as this may delay our response time.

Order Support

When contacting us about an order, please provide:

  • Full name

  • Order number

  • Description of the issue

  • Photos or videos (if reporting a damaged or faulty item)

Providing complete information helps us resolve your enquiry more efficiently.

Customer Conduct

We are committed to treating all customers respectfully and expect the same in return. We reserve the right to refuse service, terminate communication, or cancel future orders in cases involving abusive, threatening, fraudulent, or inappropriate behaviour.

Policy & Claims

All enquiries relating to returns, exchanges, shipping issues, damaged items, or refunds will be assessed in accordance with our published store policies.

Submitting a request does not guarantee approval of a refund, exchange, replacement, or compensation.

Business Enquiries

For collaborations, partnerships, sponsorship opportunities, wholesale enquiries, or other business-related matters, please contact us via email.

Contact Hours

While messages can be sent at any time, enquiries are reviewed and answered during normal business operating hours.

Thank you for choosing 2KEYS Clothing. We appreciate your support and will do our best to assist you with any questions or concerns.